Privacy Policy

Last updated: 23 September 2026

Identity and Role of the Data Controller

headsupvoxi acts as the data controller for the purposes of this privacy policy. We are responsible for determining the purposes and means of processing personal data collected through our website and services. Our operations are based in the United Kingdom and we comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Scope of This Notice

This privacy policy applies to all visitors and users of our website who interact with our professional resources on studio production. It covers individuals located in the United Kingdom and elsewhere who access our content or submit information via contact forms. The notice explains how we handle personal data in connection with course materials, equipment guidance, and workflow resources for television and live production.

Categories of Personal Data and Sources

We collect personal data directly from you when you use contact forms or engage with our site. Categories include identification details such as name, contact information including email address and telephone number, and any messages or enquiries submitted. We may also receive technical data such as IP address, browser type, and usage patterns from automated logs. No data is obtained from third-party sources without your knowledge.

Purpose-by-Purpose Explanation of Processing and Legal Basis

We process personal data for several specific purposes. To respond to enquiries submitted through the contact form, we rely on legitimate interests in providing customer support. For managing site functionality and security, processing is based on legitimate interests in maintaining a safe platform. Where you consent to receive updates about our resources, consent forms the legal basis. Each purpose is limited to what is necessary and explained at the point of collection.

Whether Providing Data Is Required and Consequences

Providing personal data through contact forms is voluntary. However, if you choose not to supply required fields such as an email address, we may be unable to respond to your enquiry or deliver requested information. Technical data is collected automatically to ensure the site operates correctly, and refusing cookies via browser settings may limit certain features.

Cookies and Similar Technologies

Our website uses cookies and similar technologies to enhance functionality and analyse usage. Details about the types of cookies employed, their purposes, and how to manage preferences are set out in our separate Cookie Policy, which is accessible via the site-wide cookie banner. We comply with the Privacy and Electronic Communications Regulations (PECR) in this regard.

Processors, Service Providers, Recipients and Disclosures Required by Law

We engage trusted service providers such as hosting platforms, analytics tools, and email delivery services to support our operations. These processors are bound by contractual obligations to protect data. We may disclose information where required by law, regulation, or legal process, or to protect our rights and safety. Categories of recipients include IT support providers and regulatory authorities when necessary.

International Transfers and Safeguards

Some of our service providers may be located outside the United Kingdom. In such cases, we ensure appropriate safeguards are in place, including standard contractual clauses approved under UK GDPR, to protect your personal data during transfer and processing.

Retention Periods or Criteria for Deciding Them

We retain personal data only for as long as necessary to fulfil the purposes outlined. Enquiry data is kept for up to two years after the last interaction. Technical logs are retained for twelve months for security purposes. Retention criteria include legal obligations, ongoing business needs, and your rights to request deletion where applicable.

Security and Data Minimisation Practices

We implement appropriate technical and organisational measures to safeguard personal data against unauthorised access, loss, or alteration. Data minimisation principles are applied so that only the information necessary for each purpose is collected and processed. While we take reasonable steps, no system can guarantee absolute security.

Data Subject Rights and How to Exercise Them

Under UK GDPR you have rights including access to your data, rectification of inaccuracies, erasure in certain circumstances, restriction of processing, data portability, and objection to processing. To exercise these rights, please contact us using the details on our Contacts page or via the contact form provided on the site.

Right to Withdraw Consent and Object to Direct Marketing or Profiling

Where processing relies on consent, you may withdraw that consent at any time by contacting us. You also have the right to object to direct marketing communications and any profiling activities. Opt-out mechanisms are included in any marketing messages we send.

Right to Complain to the Competent Supervisory Authority

If you are dissatisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority. Contact details for the ICO are available on their official website.

Children or Age Restrictions

Our resources are intended for professionals and adults engaged in studio production work. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that data from a child has been collected, we will take steps to delete it promptly.

Automated Decision-Making and Profiling

We do not engage in automated decision-making or profiling that produces legal or significant effects on individuals. Any analytics used are for improving site performance and do not involve solely automated decisions about users.

Policy Changes and Effective Date

We may update this privacy policy from time to time to reflect changes in law or our practices. The last updated date appears at the top of this page. Continued use of the site after updates constitutes acceptance of the revised policy. For questions, reach us at [email protected] or 01494 671234, or visit our address at Beaconsfield Studios, Station Road, Beaconsfield, Buckinghamshire, HP9 1LG.